Bullying

It is bullying carried out through messages, social media or online games: insults, exclusion from groups, sharing images, fake profiles. It does not stop at the school gate and can be seen by many people, which adds to the shame. Saving evidence before blocking is the first step.

Listen without playing it down or promising secrecy, keep a dated record of what happened, and contact the school in writing. Avoid confronting the other parents or the child directly. Psychological support helps rebuild confidence and decide the next steps.

Yes. Children who arrive in Portugal from another country can be singled out for their language or accent. Sessions in English give the child a place to talk and help parents decide how to approach the school.

No. You can book directly on our website or with Sofia, our virtual assistant, without any referral from your GP.

Online only for now, while our clinic in Cascais is being refurbished. We reopen in December, and in-person sessions return with it.

MB Way, Multibanco, debit or credit card, Apple Pay, Google Pay and Revolut Pay. You can also pay at the clinic itself, in cash or by card, leaving a card on file as a guarantee for the booking. Any credit on your account is applied automatically to your next session.

We have no direct billing agreement with insurers, but we work on a reimbursement basis with the main Portuguese insurers and with ADSE. The invoice for each consultation can be submitted for reimbursement, according to your plan.

Yes. The discount applies automatically, with no sign-ups and no cards: from 5 sessions on you always have a discount, up to 20%.

Yes. Up to 24 hours before the session you can cancel and choose between a full refund to your original payment method or keeping the amount as credit. With less than 24 hours notice there is no refund, but the amount stays as credit valid for 90 days. Rescheduling is possible up to 24 hours before, at no cost.

Yes, for online sessions too. After the session, ask the clinic team for it by chat, email or WhatsApp. The certificate is available in your client area and states only the day, the time and that it was a psychology session, without mentioning the reason. It has a code that lets your employer confirm it is genuine at suaclinica.pt/verificar.

Yes. All data is processed in accordance with GDPR and the professional confidentiality psychologists are bound by. Our data protection policy explains what we collect, what it is for and how you can exercise your rights.